Food & Beverage Operations Manager. Job in Grand Rapids Fifty States-Jobs

Join us at Chili's as a Food & Beverage Operations Manager where you will take the lead in day-to-day operations, ensuring our guests enjoy delicious food, friendly service, and a lively atmosphere. In this dynamic role, you will manage staffing, training, and scheduling, coach a diverse team, and maintain our commitment to safety and quality standards. Collaborating closely with the General Manager, you will drive sales and profitability through labor, inventory, and cost management while resolving guest concerns with a focus on hospitality. At Chili's, we are committed to your growth as a leader who values people, thrives in a fast-paced environment, and is passionate about creating memorable guest experiences.

Key Responsibilities

• Oversee daily restaurant operations to deliver exceptional guest satisfaction.
• Recruit, train, schedule, and mentor both front- and back-of-house staff.
• Ensure the consistent application of Chili's brand standards, recipes, and service protocols.
• Boost sales and profitability through effective labor and inventory management.
• Maintain a safe, clean, and fully compliant restaurant setting.
• Analyze performance data and implement strategies for improvement.
• Cultivate a fun, inclusive, and guest-focused culture that reflects Chili's values.
• Address guest issues, manage escalations, and problem-solve on the spot.

Essential Skills

• Expertise in restaurant operations management.
• Ability to manage staff scheduling and labor resources effectively.
• Proficiency in inventory management and ordering processes.
• Knowledge of food safety and sanitation (e.g., ServSafe certified).
• Familiarity with POS systems and essential restaurant technologies.
• Strong cash handling skills and financial awareness.
• Exceptional customer service and guest recovery skills.
• Leadership capabilities and experience in performance coaching.
• Understanding of casual dining menus and beverage offerings.
• Thorough knowledge of health, safety, and regulatory compliance.