Practice Administrator - Grand Rapids Ophthalmology

Overview

As Practice Administrator, you will oversee daily operations, financial performance, and team development to deliver an exceptional patient experience while driving efficiency and growth across the network. You will work with regional leadership to execute strategic initiatives, optimize staffing and resources, and ensure compliance and safety. This role supports practice growth through marketing, planning, and collaboration with stakeholders. You will shape a patient-centric culture focused on teamwork and accountability, enabling scalable, high-quality eye care.

Responsibilities

• Lead daily practice operations: staffing, scheduling, meetings, inventory, ordering, reporting, training
• Drive practice growth through strategic initiatives, marketing efforts, and expansion opportunities
• Monitor market trends and implement business strategies to improve performance
• Manage financial operations: budgeting, reporting, billing oversight, asset management
• Analyze operational metrics and develop action plans to improve efficiency, productivity, and profitability
• Coach, develop, and motivate team members to achieve performance and patient service goals
• Partner with regional leadership and HR on recruitment, employee relations, and workforce planning
• Ensure compliance with HIPAA, company policies, and safety standards
• Foster a positive, patient-focused culture centered on teamwork and accountability
• Perform other duties as assigned

Key requirements

• 2+ years of healthcare office management or related leadership experience
• Experience in practice growth, strategic planning, and marketing
• Strong financial and operational management skills
• Experience building relationships with referral sources, payers, and key stakeholders
• Strong leadership, communication, and problem-solving skills

• 领导力
• 沟通能力
• 解决问题能力
• 以患者为中心的服务态度
• 团队培养与协作
• Proficient in Microsoft Office applications