Hotel General Manager

Job Summary

The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences while maximizing revenue and maintaining high standards of hospitality. This role requires strong leadership skills, a deep understanding of hotel management practices, and the ability to effectively manage staff and resources. The ideal candidate will have a proven track record in the hospitality industry, with experience in customer service, budgeting, and human resources.

Duties

• Lead and manage all hotel departments to ensure smooth operations and high-quality guest services.
• Develop and implement strategies for revenue management and budgeting to achieve financial goals.
• Oversee guest relations, ensuring that all guests receive outstanding service throughout their stay.
• Supervise front desk operations, including night audits and multi-line phone systems management.
• Foster a positive work environment by providing leadership and support to staff, encouraging professional development.
• Handle guest complaints and feedback promptly and effectively to enhance overall satisfaction.
• Collaborate with the marketing team to promote hotel services and increase occupancy rates.
• Ensure compliance with health, safety, and quality standards in all areas of the hotel.
• Monitor performance metrics to identify areas for improvement in service delivery.

Qualifications

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong supervisory experience with a focus on team leadership and development.
• Excellent customer service skills with a passion for providing exceptional guest experiences.
• Knowledge of revenue management principles and budgeting processes.
• Familiarity with human resources practices related to hiring, training, and employee relations.
• Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.
• Proficient in front desk operations, including handling multi-line phone systems and maintaining phone etiquette.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Experience in resort management is a plus, along with a solid understanding of guest services and relations. This role is essential for driving the success of our hotel while ensuring that every guest feels valued and welcomed. If you possess the required skills and are passionate about hospitality, we encourage you to apply.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person