Temporary Sales Associate

About the position

The Sales Associate is the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to build brand loyalty and revenue.

The associate represents Coach according to its style and service standards, develops client relationships through product knowledge and personalized styling, and drives sales through tailored recommendations, cross-selling, and upselling. The position also uses mobile and digital selling tools, supports transactions and inventory activities, and helps maintain the sales floor and stockroom. Associates are expected to contribute to a collaborative environment, participate in training and brand initiatives, and adapt to customer and business needs.

This is a temporary position. The schedule is flexible to meet business needs and may include nights, weekends, peak season, high-traffic retail days, and public holidays. The role requires regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. Base pay is \$15.00–\$19.50. Benefits listed include medical, dental, and vision insurance; 401(k); paid parental leave; commuter benefits; disability insurance; and tuition assistance.

Responsibilities

• Represent Coach as a brand ambassador and follow Coach style and service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
• Develop and execute personal sales plans and meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising.
• Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection procedures.
• Process purchases, returns, exchanges, and online pickups efficiently.
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment and encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Requirements

• At least 1 year of sales experience; luxury retail is preferred. A combination of education and experience will be considered.
• Knowledge of fashion trends and competitors.
• Experience operating POS systems and basic computer proficiency, including iPad, laptop, and Mobile POS.
• Ability to use a walkie-talkie and read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule that may include nights, weekends, peak busy season, high-traffic retail days, and public holidays.
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice-to-haves

• Luxury retail background.
• Social media savvy.
• Experience with live-stream shopping or video demonstrations.
• Clienteling and data acquisition skills.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance