Director of Clinical Operations

Accountabilities

• Establish and oversee clinical assurance frameworks, ensuring compliance with policies, governance standards, and regulatory requirements.
• Lead the end-to-end quality function, focusing on scheduling, oversight, reporting, and continuous improvement initiatives.
• Provide clinical leadership for coaching efforts, establishing priorities and maintaining consistency among Clinical Support Coaches.
• Utilize management information, quality outcomes, and qualitative insights to identify systemic risks, implement targeted interventions, and monitor the effects on quality and customer satisfaction.
• Manage a team of Clinical Delivery/SB Leads and Clinical Content Developers, enhancing capabilities, coaching leaders, and maintaining operational effectiveness.
• Chair and attend key governance meetings, acting as an escalation point for complex clinical issues beyond operational control and coordinating cross-functional recovery plans.
• Engage with external stakeholders, such as DWP, to align expectations and drive improvements in the benefit area.

Key Internal Stakeholders & Relationships

• Clinical Support Coaches
• Head of Operations & Delivery Enablement
• Operational Training and Development
• Clinical Delivery/SB Clinical Leads
• Clinical Content Developers
• Clinical Assurance Managers
• Quality Calibration and Audit Leads
• Commercial, Technology and Central Services
• Clinical Governance, Safeguarding & Policy

Key External Stakeholders & Relationships

• DWP stakeholders
• DRG and other clinical governance partners
• External suppliers and partners as necessary

Qualifications & Experience

Essential

• Qualified health professional with active registration and compliance with continuous professional development requirements.
• Experienced Disability Analyst in relevant benefit type with consistent performance in key responsibilities.
• Demonstrated leadership in clinical audit and assurance functions.
• Proven capability in supporting and developing clinical teams or leading clinical change initiatives with successful outcomes.
• Experience in creating and executing action plans for improved quality and performance.
• Strong analytical skills, proficient in Excel and PowerPoint.
• Effective stakeholder management, with the ability to influence and guide proactive decision-making.

Desirable

• Management experience leading a multidisciplinary clinical team.
• Experience in a multidisciplinary environment fostering positive relationships across clinical and operational areas.

Maximus Competencies

• Promotes Respect
• Collaborates Effectively
• Innovates Solutions
• Consistently Focuses on the Customer
• Exhibits Compassion
• Takes Responsibility and Acts with Integrity
• Commits to diversity, equity, and inclusion principles.

Individual competencies

• Maintains professional skills and accountability in alignment with governing body and best practice standards.
• Complies with ongoing professional development requirements.
• Ensures high professional standards are upheld in all areas of expertise.
• Effectively prioritizes projects and tasks.
• Exhibits flexibility and proactivity in response to changing business needs.
• Confidently communicates with diverse audiences, adapting as necessary for clarity and engagement.
• Drives solution-centered innovation to benefit the organization.
• Employs data-driven decision-making.
• Demonstrates people-centric leadership, inspiring team engagement and development.
• Exhibits attention to detail and a focus on delivery.
• Embraces innovation and technology in practice.

Travel Requirements

National travel to Assessment Centres for supporting health professionals and attending key meetings as required.

EEO Statement

MAXIMUS is dedicated to fostering a culture of diversity, equity, and inclusion within the recruitment process. We aim to ensure that every job applicant is treated equitably and provided with a clear understanding of the role to assess their suitability. We are a Disability Confident Leader, committed to ongoing recruitment, retention, and career development for individuals with disabilities and long-term conditions. We guarantee interviews for applicants who meet minimum qualifications under our Disability Confident scheme. Requests for reasonable adjustments during the recruitment process will be considered.

Minimum Salary: £56,500.00

Maximum Salary: £74,375.00