Customer Account Manager, Grocery

The Midwest Customer Account Manager is responsible for managing National Account Customers and Broker Account Managers for shelf-stable products, focusing on achieving revenue, profit, and market share goals within the organization’s budget.

Key duties include collaborating with sales and broker teams to develop strategic and tactical plans, utilizing data-driven insights for business analysis, and leading account planning and customer reviews.

They build and maintain strong relationships with customers, brokers, and internal teams, lead negotiations, and develop sales presentations to maximize growth.

Additional responsibilities involve analyzing promotional activities, monitoring shipments, managing forecasts, and reviewing retail pricing to ensure alignment with company objectives.

Candidates must demonstrate outstanding leadership, strategic thinking, results orientation, business planning, and negotiation skills.

Proficiency in data analysis, supply chain principles, and industry trends is essential, along with excellent communication, interpersonal, and organizational skills.

Knowledge of category management, consumer goods, and sales & marketing, as well as proficiency in relevant software tools, are required.