Operations Consultant

Job Description Job Description

Come be part of a team that creates healthier work environments that raises the bar for commercial cleaning services. Benefits include:

• Paid Holidays and Time off
• Company paid cell phone

The operation consultant will provide an outstanding customer experience by resolving customer issues, opening new accounts and offering special services, as appropriate. Position is responsible for being a role model for Coverall Western Michigan customer-centric culture. This position requires interaction with salespeople, customers and franchises both on-site and in the field.

Responsibilities

Work with customers to build relationships by uncovering needs and recommending the best services and solutions to meet those needs.

Assist with customer questions and/or issues relating to their accounts.

Maintain knowledge of and adhere to Coverall's documentation practices and procedures.

Review Monthly statements with Franchisees

Perform additional responsibilities as assigned by manager.

Job Requirements

1+ year of previous operations experience or 1+ year of equivalent sales or customer service experience

College degree preferred but experienced candidates with HS Diploma, GED or Foreign Equivalent will be considered

Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction

Demonstrated computer proficiency

Desire and willingness to call on prospects and be proactive.

Strong listening, verbal and written communication skills

Demonstrated ability to work well in a team environment

Demonstrated ability to follow company policies, guidelines and procedures

Strong attention to detail and ability to multi-task

Demonstrated ability to maintain confidentiality using tact and diplomacy

Strong problem solving & strategic thinking skills with the ability to identify problems and recommend solutions

Exceptional written and oral communication including facilitation & summarization skills to drive action and results

Must be highly organized and have a strong attention to detail including the ability to create and maintain documentation

Adjust positively to quickly changing priorities